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Leading in Difficult Situations

Think of the most recent difficult situation you faced at work. How did you respond? Did you avoid the situation all together? Or perhaps you sent a passive-aggressive email and stewed on it over the whole weekend? What was the outcome of this response? Did it resolve the issue? Make it worse? Make you feel better about the situation?

Instead of reacting in ways that lead to negative or unhelpful results, let’s explore what many great leaders already do- respond with depth and courage even in discomfort. First, they recognize their underlying feelings and thought to understand how this influences their behavior. By learning to manage initial unhelpful thoughts and work through their own feelings, they are able to take the time necessary to respond to the situation in a way that is honest, prompt, and clear, without shaming or hurting others involved.